Role target: Climate Success Manager (Customer Success & Product Enablement)

Location: Hamburg/Munich • Remote-friendly

Contact: [email protected] • +49 178 5887489 • FR/EN (tech DE)

🎯 Headline

Hybrid Customer Success × Product Enablement for AEC SaaS. I turn BIM/ESG/building-code complexity into clear onboarding and SOPs that drive adoption. Market-facing in French and English; hands-on with technical details.

🧭 Value Statement

I help technical teams and customers meet in the middle. My focus is on coordinated onboarding, simple repeatable processes, and steady product adoption. I remain hands-on with technical details while owning market-facing delivery (FR/EN).

⭐ Key Strengths

• Coordination that unblocks: align engineering, LCA/EPD stakeholders and users; convert complexity into step-by-step workflows. Notion
• Onboarding that sticks: playbooks, templates and demo flows that shorten time-to-first-value and reduce support loops. Notion
• Market enablement (FR/EN): lead sessions, documentation and success cadences in French and English; working technical German. Notion
• Product partnership: turn Voice-of-Customer into small, shippable improvements with Product and Engineering.

🔍 Transparency

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LCA depth: Working knowledge today; not positioning as an LCA expert. Plan: pair weekly with verifier/LCA leads, implement pre-check SOPs and build practical EPD/verification skills on live cases, complete targeted training by Day 60.

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📚 LCA Coursework (selected)